Refund and Cancellation Policy

1. Queued orders

If your order is waiting for a production slot, you can cancel it for a full refund of the ₹999 prototype fee before your slot opens.

2. Orders in production

Production starts as soon as your 48-hour window begins, so the prototype fee is not refundable once work has started, except as described below. You’re never obliged to buy the complete project.

3. When we refund in full

• We miss your confirmed delivery deadline for reasons within our control and you choose a refund.
• We cancel your order or are unable to deliver it.
• You were charged more than once for the same order — duplicates are refunded in full.

4. Failed payments

If a payment fails, no order is placed. If money left your account for a failed payment, it is normally reversed automatically by your bank or card issuer. If it isn’t, contact us with your order reference and we’ll help.

5. How refunds are paid

Refunds go back to the original payment method through our payment provider. We start the refund promptly once it’s approved; the time it takes to reach you depends on your bank or card issuer. A refunded prototype fee can no longer be credited against a complete project.

6. How to ask

Email hello@ampionlabs.com with your order reference. We’ll confirm the outcome in writing.